Four years ago, in Scottsdale, Arizona, a cleaning company began its journey with the ProTeam Super Coach Pro. Today, The Highland Cleaning Company is thriving.
In 2006, Lisa and Chris Campbell moved to the United States from Scotland, where Lisa opened a cleaning franchise. And after five successful years in the cleaning industry, she sold her franchise, and the couple moved back to Europe. In 2017, Lisa and Chris decided to move back to the states, but this time, instead of buying into a franchise, the two started their own cleaning business from scratch — The Highland Cleaning Company in Scottsdale, Arizona.
Many tough decisions go into a small business startup — fortunately, for the Campbells, selecting the right vacuum wasn’t one of them. Chris said, “We did the research, and there was only one choice that made sense to us. Nothing else was as powerful and efficient as ProTeam.” Since the beginning, The Highland Cleaning Company has used the ProTeam Super Coach Pro 6 qt model.
The Vacuum Clients Prefer
Like so many businesses, The Highland Cleaning Company has found its niche market — the company specializes in cleaning vacation rental properties in the Scottsdale area. Each week, Lisa, Chris, and their cleaning crew of fifteen full-time employees deep clean 140 vacation homes, many of which are cleaned several times a week as vacationers come and go.
Clients who rent out their homes expect a lot from a cleaning service, and they should. With these high standards in mind, the Campbells aim to exceed everyone’s expectations. Sometimes this happens before they are hired — or maybe it’s better to say they are hired because of it. On more than one occasion, when prospective clients learned that Highland Cleaning uses ProTeam vacuums, the Campbell’s company was hired on the spot. “There is a certain reputation around ProTeam,” said Chris. “Unless you’re in the cleaning industry, you may not know it. But people who expect the best with their rental properties are often aware of the best cleaning products out there. Our use of the Super Coach Pro has secured a number of contracts.”
The reputation of ProTeam may have helped secure some of those contracts, but it’s the outcomes these vacuums deliver that keep The Highland Cleaning Company’s customers loyal.
Productivity — There is No Comparison to ProTeam
The Campbells chose the Super Coach Pro as their go-to vacuum because of their research. They keep using ProTeam because these vacuums have such a profound impact on the company’s productivity.
The backpack units Highland Cleaning uses offer many advantages over uprights, including increased comfort and efficiency. And naturally, these two benefits lead to more productive workers. “When Lisa had her franchise, her fleet of vacuums was a collection of uprights,” stated Chris. “The difference between the Super Coach Pro we use and those uprights is incredible. The harnesses on these vacuums fit well, and the vacuums are so much more comfortable than uprights. Using them is less work on your wrists, arms, and back. Combine this with how much faster you can clean a house with a backpack vacuum compared to an upright, and employees can get more done in less time.”
In Cleaning, the Details Make The Difference
When the Campbell’s first started The Highland Cleaning Company, they used the advertising angle of cleaning for a healthier home — now, it’s what they’re known for. The power and efficiency of the Super Coach Pro, combined with the superb filtration system, help Highland Cleaning provide what their clients need — a meticulously cleaned home free of dirt, dander, and allergens. “Every time a customer rents out their property to vacationers, the renters enjoy a dust and dander-free environment,” said Chris. “With the wands on the Super Coach Pro’s, we can vacuum floors, walls, and ceilings. A detailed clean is what makes the difference. Our clients trust us to do things right — they trust us to make sure their renters walk into an immaculately clean home.”
The ProTeam Prestige
In just four years, The Highland Cleaning Company has grown rapidly. With such growth comes the onboarding of new employees, and sometimes those new hires have never used a ProTeam vacuum. “It’s funny to see new staff get excited about using the Super Coach Pro,” said Chris. “When you get to use the best technology out there, you tend to like your job. Everyone enjoys using these units because everyone knows they’re the best.”