The first week in October is Customer Service Appreciation Week. We’d like to take this opportunity to thank the amazing team behind the ProTeam Customer Service department. Take a moment to meet a few of our team members, and stay tuned for more.
Alaine Biton | Customer Service Representative | 3 Years w/ ProTeam
Personal Fun Fact: “I don’t mind being told the plot of a movie (spoilers). It gives me an idea if I’d be interested in it or not. I dreamt of becoming a doctor and I also wish to have a concert someday.”
Why I Love Customer Service: “It feels good to help out other people and being able to address their concern or just simply listen and make them feel you are there for customers. It’s like you are meeting different people from all walks of life, even if you’re just talking on the phone.”
My Favorite ProTeam Product: “I like the Super Coach Pro series, which I think feels more comfy than the previous round backpack models. I also like GoFree Flex Pro, since it is a backpack and it is battery-operated.”
April Villegas | Specialist 1, Order Entry | 7 Months w/ ProTeam
Personal Fun Fact: “I love dogs.”
Why I Love Customer Service: “The satisfaction it gives to help people.”
My Favorite ProTeam Product: “The GoFree Flex Pro because of it’s lightweight giving you the freedom of movement.”
Dawn Elliott | Customer Service Representative | 2 Months w/ ProTeam
Personal Fun Fact: “I had two knee surguries within three months last year; I tore my left in May, then tore my right in August. I was in full-time physical therapy from May thru November last year.”
Why I Love Customer Service: “I love connecting with people; positive connections regardless of whether their issue was solved to their liking or not. Sometimes issues can be challenging, but I love when a great rapport can be created between the customer and myself.”
My Favorite ProTeam Product: “I don’t have a favorite product yet, but if I were to buy one now I would probably go with the ProVac FS 6.”
Eva Marie Centeno | Customer Service Analyst | 2 year w/ ProTeam
Personal Fun Fact: “I love to watch horror movies, but I’m afraid of seeing a ghost after watching one.”
Why I Love Customer Service: “I love being able to grow as an individual, and learn how to give more to others without expecting anything in return. Customer service to me is a spiritual practice more than anything else, and the feeling of satisfaction in helping someone and them being grateful.”
My Favorite ProTeam Product: “I love the GoFree Flex Pro because its cool. A vacuum that is a backpack and cordless at the same time, I think its pretty amazing.”
Florence Ortiz Luis | Order Entry Specialist | 2 years w/ ProTeam
Personal Fun Fact: “I love collecting lipsticks.”
Why I Love Customer Service: “I love customer service because the people are fun to work with!”
My Favorite ProTeam Product: “My favorite ProTeam product is the GoFree Flex Pro because it is cordless, more comfortable & provides ultimate cleaning freedom.”
Thank you, customer service reps, for all you do! Check back here next week to meet more members of the team.
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